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FAQ
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Measurement ServiceOn-site measurement services are available for a fee of $300. This fee will be waived if a purchase is made based on the measurement.
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Delivery PolicyWe provide paid delivery services or the option to pick up items for free in San Jose. Delivery fees: Within 50 miles round-trip: $300 Additional distance: $2 per mile
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Accepted Payment MethodWe accept check payments only.
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Payment RequirementsFull payment is required at the time of order placement. Customers will receive a receipt upon payment.
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Payment InstructionsPlease make checks payable to: LMH Building Supply LLC. Email a copy of the check before mailing the physical check.
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Processing TermsAll checks must clear before orders are processed.
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Company Information:Company Name: LMH Building Supply LLC Address: 1748 Junction Ave, San Jose, CA 95112
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What is your return and exchange policy?Merchandise cannot be returned or exchanged after 14 days. Open box items, assembled cabinets, special orders, and customized products cannot be returned or exchanged. A 25% restocking fee applies to all returned merchandise, with no exceptions.
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Are there any fees if I don’t pick up my merchandise on time?Customers must pick up their merchandise within 3 days. After 3 days, a daily storage fee of 10% of the merchandise value will be charged.
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What should I know about material characteristics and inspection?Quartz may vary in shades, colors, veins, and thickness. Marble and granite are natural product, so no two pieces are identical. Customers must inspect artificial quartz material before pickup and installation. LMH is not responsible for labor costs related to replacing damaged or defective materials, so please inspect all materials before modifications.
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What if my cabinets don’t fit due to incorrect measurements?LMH is not responsible for exchanging assembled cabinets if incorrect measurements are provided by the customer.
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Are quotations and prices subject to change?Quotations are valid for 30 days from the issue date. Prices are subject to change without notice.
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